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ISSUE 103 ONLINE UPDATE − COVER STORY

 OMNI-CHANNEL IN 2015 – RETAIL AT A CROSSROADS?
OMNI-CHANNEL IN 2015 – RETAIL AT A CROSSROADS?
11/02/2015 | Channel: Retail
The retail world continues to move at amazing speed. It has always been a dynamic industry, however, the current pace of change is accelerating and shows no signs of abating. Across the market, innovations in technology, customer service and order fulfilment continue to set new standards – and drive new expectations. Some retailers are forging ahead in the drive to become integrated omni-channel businesses, some are struggling to keep up and others are pursuing their own journeys.
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LEAD STORY

How are you measuring performance in new product development?
11/02/2015 | Channel: Technology, Business
If it can’t be measured, it can’t be managed. By Darragh MacNeill and Dr. Jörg Putzer
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