Stakeholder Relationship ManagementA Maturity Model for Organisational Implementation
Dr Lynda Bourne
In any activity an organisation undertakes, whether strategic, operational or tactical, the activity can only be successful with the input, commitment and support of its people – stakeholders. Gaining and maintaining the support and commitment of stakeholders requires a continuous process of engaging the right stakeholders at the right time and understanding and managing their expectations. Unfortunately, most organisations have difficulty implementing such culture change, and need assistance and guidance to implement a consistent process for identification and management of stakeholders and their changing expectations. As a continuous improvement process, stakeholder management requires understanding and support from everyone in the organisation from the CEO to the short-term contractor. This requires the concepts and practices of effective stakeholder management to become embedded in the culture of the organisation: ‘how we do things around here’, this book provides the ‘road map’ to help organisations achieve these objectives.
The text has two specific purposes. Firstly, it is an ‘how-to’ book providing the fundamental processes and practices for improving stakeholder management in endeavours such as projects, and program management offices (PMO), it also gives guidance on organisational survival during mergers and acquisitions, preparing for the tender bidding, and marketing campaigns. Secondly, Lynda Bourne’s book is for organisations that have recognised the importance of stakeholder engagement to their success, it is a guidebook for assessing their current maturity regarding implementation of stakeholder relationship management with a series of guidelines and milestones for achieving the preferred level of maturity.About the Author:
Dr Lynda Bourne is an award winning project manager, consultant and trainer with 25 years professional industry experience. She was the 2003 winner of PMI Australia’s ‘Project Manager of the Year’ award and was granted PMI’s Robert J. Yoursak tuition scholarship for the 2004/2005 academic year, for completion of her doctoral dissertation for the award of Doctor of Project Management. She is a recognised international authority and author on stakeholder management. She has presented at conferences and seminars in Europe, Russia, Asia, USA, New Zealand and Australia to audiences of project managers in the IT, construction, defence and mining industries, and has published papers in many academic and professional journals. written and published a number of conference and other papers.
The Anatomy of Fraud and Corruption
Organizational Causes and Remedies
Tomas Brytting, Richard Minogue, and Veronica Morino
This ground-breaking book explores what happens when the fine line between competitive excellence and fraudulent and corrupt practice is crossed. Whilst most fraud literature focuses on the individual perpetrator, The Anatomy of Fraud and Corruption looks at how organisations as a whole and the people within it behave when fraud and corruption occur. By presenting a theoretical basis and a practical methodology for fraud risk awareness training, the book helps risk management professionals, and all those in critical corporate roles to redesign and train their organisations to strengthen their culture and become more resistant and resilient to the ever present threat of fraud and corruption. The Anatomy of Fraud and Corruption demonstrates that what we see as objective facts are not always what they seem. The qualified and uniquely experienced authors present a refreshing interpretation of Cressey’s triangle of need, opportunity and rationalisation.
They employ a drama metaphor to reflect the interaction between fraudsters, victims and bystanders on the organisational stage. Corporate design, management and culture dictate what behaviour is normal or abnormal, whether it be manager and employee behaviour or their ability to become suspicious and question apparently improper actions. Using actual cases and investigations, the organisational conditions that give rise to fraud and corruption are explored. The authors then provide important insights as to how employees may be trained and motivated to reduce the likelihood and impact of fraudulent incidents. Whilst fundamentally a practical guide, this book is also essential reading for academics wanting to stay abreast of the latest developments in the study of ethics, organisational and work psychology and sociology, and criminology.About the Authors:
Tomas Brytting is an Associate Professor in Business Administration at The Stockholm School of Economics and Director of Research at The Institute for Organizational and Worklife Ethics at Ersta Sköndal University College, Stockholm. He has written, taught and consulted on business ethics for 20 years, and chaired or served on the boards of a number of public bodies. He is a frequent media commentator. Richard Minogue is a partner in the Septia Group. A Certified Public Accountant and Certified Internal Auditor by training, he has managed fraud investigations and prevention work for many years, both as head of audit for a major multinational and as a consultant. He regularly conducts integrity training for employees at all levels from top management to the factory floor across Europe, the Americas, the Middle East and Asia. He is a business school graduate of the University of Notre Dame, CPA and CIA. Veronica Morino is a partner in the Septia Group. With a BA in Sociology of Work and Masters Degree in Organizational Science from the University of Rome, Veronica works internationally as a fraud investigator and prevention instructor. Increasingly convinced that prevention is far more cost effective than investigation, she has in the last five years specialised in the development of anti fraud and corruption programs for global companies.